MYSTERY CUSTOMER SERVICES
MYSTERY CUSTOMER ASSESMENT
One of our highly trained Mystery Customers will spend up to an hour at your venue assessing the service & comfort as well as reporting on cleanliness, presentation & general maintenance. After their visit, a comprehensive report will be compiled and sent to you within two days of the assessment being carried out. Our reports can cover your entire venue or be department specific such as bar, guest accommodation, gaming, food service or off-premise sales.
COMPETITOR
REVIEWS
CUSTOMER SERVICE & TRAINING PROGRAMMES
Using the intel from our Mystery Customer Reports & Customer Feedback we will identify any service areas that need improvement. One of our staff members will then develop a staff training program based on these insights and conduct training with your staff, as required. The Mystery Customer Reports along with the Customer Service Training Programme have been used as a staff KPI Setting tool at many of the venues that have previously utilised our services.
Mystery Customer services has a lot more to offer than knowing more about your own organisation. In order to help you gain a competitive edge we can visit your competitors venues and provide you with a full report on their marketing activities, pricing, gaming machine specifics, jackpot levels & identify their strengths & any weaknesses vs your venue. This allows you to understand your market and competitors alike, giving you the information that you need to better your operations and customer service.